Help me with:

MY JOYCE LESLIE ACCOUNT

1. How do I open a Joyce Leslie account?
It’s easy! Please visit myaccount.joyceleslie.com and provide the required information.

2. What is the advantage of having a Joyce Leslie account?
You will be able to browse and shop our website and save your favorite styles prior to placing an order.
We will keep track of the items in your shopping bag. The next time you log in, your saved items are ready for purchase. Please note that placing items in your shopping bag does not guarantee future availability.
• Repeat customers will obtain a faster ordering process. Your billing and shipping information will be saved on file, eliminating the need for you to re-enter it.
• We will e-mail you with coupons, special offers and promotions from Joyce Leslie and JoyceLeslie.com.

3. How do I change my account information?

• Just log in to your online account and click the link to edit your account. Click on the information that needs to be changed and here you can make the necessary changes.

ORDERS

1. Can I order by phone?
Yes! Please call Customer Service at 855-292-9955 on Monday through Friday between the hours of 9:00AM and 5:00PM (Eastern Standard Time) to place your order.

2. What types of payment do you accept?
Visa
Master Card
Discover
American Express
We do not accept COD’s or Lay-aways

Can I pay for my merchandise using a Joyce Leslie Gift Card?
JoyceLeslie.com currently does not accept gift cards as a form of payment, but we are working on it and hope to integrate our Joyce Leslie Gift Card with online purchases shortly.

Will my personal information be kept private and confidential?
Joyce Leslie does not share or sell information. We have paired with Yahoo for industry standard security.

How do I know the correct size to order?
• Please click joycelesle.com/sizecharts to view our general size chart.
• For Denim/Jeans, please view the specific manufacturer’s size chart provided with the description on the product page.

Why is my size not appearing on the drop down menu of the item I wish to purchase?
Sometimes a particular size of an item is sold out. For your convenience, JoyceLeslie.com only offers the merchandise we have in stock.

What should I do if an item I want is sold out in my size?
Some of our fastest selling items will frequently be restocked. Please check the re-order section of our website to see if the item has come back into stock with your size.

What should I do if I saw an item I wanted in a store, but it is no longer there?
Email us the item number at customercare@joyceleslie.com. We will notify you if we have the item in stock or if it will be available for purchase on JoyceLeslie.com.

Can I change or cancel my order after it has been placed?
If you decide to change or cancel an order, please contact Customer Service at 855-292-9955 as quickly as possible. A representative is available Monday through Friday between the hours of 9:00AM and 5:00PM (Eastern Standard Time). Our representative will do their best to help change or cancel your order before it is processed.
• It is not possible to change or cancel your order after it has been processed.
• If you decide to refuse the shipment after your order arrived, you are responsible return shipping costs.

Why was my order cancelled?
Your order may have been cancelled for one of the following reasons:
The item you ordered was unavailable.
There was a duplicate order on record.

• If there is a problem with the address you provided or an error in processing your payment information, we will contact you to resolve the issue.
• If you would like more information on why your order was cancelled, please contact our Customer Service representative for assistance. Customer Service can be reached at 855-292-9955 between 9:00AM and 5:00PM (Eastern Standard Time) on Monday through Friday. Or, please send an e-mail to jlesliemedia@gmail.com.

Why did my credit card get charged if the order was cancelled?

• Your credit card will not be charged until your order has been shipped.  
• The charge you see is actually a pre-authorization hold that has been put on your account according to the policy of your credit card issuer. Please contact your credit card issuer to find out when the hold will be released. Depending upon your credit card provider, it may take anywhere from a few days up to a few weeks.

Why do you need my credit card verification code?
To insure and protect you against fraudulent purchases, we ask you to provide us with the non-embossed security code on your credit card.

How do I locate the verification code on my credit card?
For Visa, Master Card and Discover Cards: Find the 3-digit number printed on the back of your card in the signature panel.
For American Express Cards: Find the 4-digit number printed on the front of your card (above the embossed number).

What is the tax rate I will pay?

• We follow Federal and State guidelines. Tax is calculated based on the shipping address and the rules for that state. Taxes are collected in the states of New York, New Jersey, Connecticut and Pennsylvania.
• Please note that the tax presented at the time your order is placed is only an estimate. The final calculation will be made when your order is processed and your credit card is charged.

Is gift wrapping available?

• We are currently unable to offer gift wrapping at this time, but if you wish to purchase a gift box please choose “Gift Box” during the checkout process.
• Please note that there is a $0.25 fee for the purchase of a gift box.

Do you offer Gift Receipts?

• We’re sorry, but we do not currently offer gift receipts.

19. Can I pick up my order at a store to eliminate the shipping fee?

• Unfortunately at this time, we cannot have orders shipped to our store for pick up, but we offer free shipping on orders of $75.00 or higher.

RETURNS, REFUNDS & EXCHANGES

1. How do I exchange an item for a different item or size?

• If you need to exchange an item you have purchased, return the incorrect item to us and place a new order for the new item. Please Click Here to view our refund policy.

2. Do you accept returns on all merchandise?

• Gift cards, jewelry, intimate apparel, clearance items and anything noted as final sale cannot be returned for exchange, credit or refund.
• Merchandise must be in its original, unworn condition with all tags attached to qualify for return.
• For more information, please view our return policy at www.returns.joycleslie.com.

3. What is your refund policy?

• Click Here to view our refund policy.

SHIPPING INFORMATION

How fast will I get my order?
• Please allow 3-5 days for order processing.
• Delivery will depend upon your location and chosen shipping method. Items are shipped Monday through Friday, excluding Federal Holidays.  
• We will notify you by e-mail when your item has been shipped.  
• Click here to view our shipping schedule and shipping fees.

What are the shipping fees?
We offer free shipping for orders of $75.00 or greater.

How to do I track my order?
1. Go to Order Status and Tracking.
2. Enter your order number (the number you received on your order confirmation e-mail) and your e-mail address.
3. You will receive an instant update of your order.

Why does my order status say “Authorization Under Review”?
Based on predetermined information, it will be necessary at times to contact your credit card provider or the credit card holder to ensure that certain orders are not fraudulent.

What happens if my package is lost or stolen?
Chat us online, speak to a Customer Service representative at 855-292-9955 or send an email to jlesliemedia@gmail.com. We will investigate the situation and replace the merchandise if necessary.

Do you ship internationally?
We’re sorry, but at this time we are only able to ship within the 50 United States and Puerto Rico.

Do you ship to a P.O. Box, Army Post Office (APO) or Fleet Post Office (FPO)?
Unfortunately, we currently do not ship to a P.O. Box, APO or FPO.

CUSTOMER SERVICE

How do I contact Customer Service?
Please call Customer Service at 855-292-9955. Our representative is available to assist you Monday through Friday between the hours of 9:00AM and 5:00PM (Eastern Standard Time).

Send an e-mail to jlesliemedia@gmail.com.